LG has something unique to offer refrigerator buyers: the linear compressor. The compressor is an important piece to the system that moves warm air out of your refrigerator. Consumer Reports has no financial relationship with advertisers on this site. CR does not endorse products or services, and does not accept advertising. The lawsuit says that the cooling problem stems from a defect that’s causing the linear compressor – the part that’s responsible for cooling the refrigerator – to fail. You will also receive the benefits through Sept. 22, 2021, even if your warranty, or the extended five-year warranty, has already expired. When a refrigerator’s compressor fails, the refrigerator is unable to cool and freeze food and other contents and may shut down entirely. If you wish to exclude yourself from the settlement so that you can bring another lawsuit against LG related to this problem, or comment on or object to the settlement, you have until Nov. 23, 2020. You can also email a completed claim form to LG or mail the company a physical copy of the form. We work closely with class action and mass tort attorneys across the country and help with investigations into corporate wrongdoing. Girard Sharp has filed a class action lawsuit against LG on behalf of US consumers who purchased LG refrigerators equipped with linear compressors. For many consumers, however, the refrigerators have stopped working within 36 months of use in what one news outlet calls a “pandemic of dying fridges.”. Consumer Reports is an independent, nonprofit organization that works side by side with consumers to create a fairer, safer, and healthier world. Wow. v. LG Electronics USA Inc., Case No. Select one of the following: Not Applicable . The issue appears to stem from an issue with compressors, which can be … Lawsuits: LG Refrigerators Fail due to Linear Compressor Defect. Consumer Reports explains how affected consumers can file a claim. 8:19-cv-00610, in the U.S. District Court for the Central District of California. Please note: The class action lawsuits against LG for linear compressor failures beginning in 2018 have resulted in some negative reactions to LG and the linear compressor, which we will respond to below. The compressor can’t take this additional pressure, the suit says, and begins to fail. Other outliers for compressor problems include 9 percent of Bosch side-by-sides, 8 percent of Kenmore French-doors, and 8 percent of Electrolux side-by-sides. “A Good rating on this attribute, which is the middle rating of CR’s ratings scale, means that their problem rate hovers around the average of what one should expect within the first five years of ownership for a refrigerator,” says Simon Slater, CR’s associate director of survey research. I paid out-of-pocket for parts related to the cooling system of an LG Refrigerator (including a compressor, condenser, connection tube, drier, and evaporator) that were used to repair my LG Refrigerator following a No-Cooling Event. Microsoft may earn an Affiliate Commission if you purchase something through recommended links in this article. We spoke with LG and they scheduled a different repair company, Advanced Appliance, to come out on January 6, 2020 to replace the compressor and filter again. When this happens, the fridge will start to warm and food will begin to spoil. A detailed breakdown of the settlement can be found over on our blog. When a linear compressor fails, the fridge will not be able to cool its contents properly, causing food to spoil and rendering the appliance useless. LG is also extending the warranty for all settlement class members to five years from the purchase date and providing them with its Enhanced Customer Care Program (details below). Head over to our blog to read a breakdown of the settlement and what it may mean for consumers. Compressor went out Nov.20, 2019. According to the LG refrigerator class action lawsuit, the compressor failure may be caused by a failure in the ice maker and/or fan. “Simply put, we agreed to the settlement to avoid further litigation costs and in the interest of customer satisfaction.”. A class action lawsuit is pending against LG for defective refrigerators. It is usually the discharge valve in the compressor that is the first to go, as it is the weakest component. 24x7 Wholesale / Export Support call +971 42 208 802 Contact Us The Enhanced Customer Care Program is a dedicated customer service program for consumers who have these refrigerators and continue to experience cooling issues during the extended warranty period. A lawsuit filed in Illinois in 2018 also alleged, “various LG refrigerator models contain a defect in the compressor which renders them unusable.” That case was voluntarily dismissed. Please fill out the form on the official LG refrigerator compressor settlement website to file a claim. The suit says that the tubing is “prone to corrosion and pitting” and that small holes can develop, which can cause leaks and allow air to enter. You can obtain these benefits by submitting an Enhanced Warranty Claim Form (PDF) or contacting LG. Payments will be sent to qualifying consumers once the settlement receives final approval from the court. Refrigerator requires careful handling … According to the lawsuit, the problem starts in the tubing of the evaporator, a part that works in conjunction with the linear compressor. LG is the most recommended brand for refrigerators for its quality and customer service. Bought my Kenmore Bottom Freezer refrigerator Model 7957249 on Dec. 24 2017. LG refrigerators contain a compressor defect that allegedly renders the refrigerator unable to keep food contents cold. New cases and investigations, settlement deadlines, and news straight to your inbox. So many people have been having compressor issues that LG is now facing a class action lawsuit. McConnell blocks Democratic attempt to unanimously pass $2,000 stimulus payments. The LG Refrigerator Compressor Defect Class Action Lawsuit is Gary Sosenko, et al. A sample of these complaints can be seen below [sic throughout]: Yes; however, that class action ended in a settlement that only covered fridges purchased before January 29, 2014. As part of the settlement, LG is providing qualifying consumers with up to $3,500, depending on the problems they experienced, as well as an extended five-year warranty (from the purchase date) and enhanced customer care program for any future repairs related to the problem. ClassAction.org is a group of online professionals (designers, programmers and writers) with years of experience in the legal industry. The settlement covers 31 models. When Dave Pickle opened his three-year-old LG refrigerator, he wasn't hit with the customary, cold-air blast. The second linear compressor failed and was replaced under warranty 9/20/20 for $479 in labor, this time not with an LG linear compressor. Attorneys working with ClassAction.org would like to speak to anyone who owns a General Electric (GE), Bosch or Electrolux refrigerator and had problems with the linear compressor, the part responsible for cooling the appliance.. If You Own an LG Refrigerator, Your Rights May Be Affected by a Class Action Settlement. LG Settles Class-Action Lawsuit Over Refrigerator Compressors. If you own an LG French-door or side-by-side refrigerator manufactured between Jan. 1, 2014, and Dec. 31, 2017, you might be entitled to up to $3,500 in compensation as part of a class-action lawsuit LG settled last week. The compensation options vary depending on the number of so-called “no-cooling events” you’ve experienced, how long repairs took, and whether you can provide proof in the form of receipts, repair invoices, photographs, or other documents. With adequate documentation and at least one “no-cooling event,” you can receive up to full reimbursement for parts and labor, up to $1,000 for unsuccessful repairs by LG and its authorized repair providers, up to $1,000 for delayed repairs, up to $3,500 for property loss, and up to $650 for replacement of the refrigerator. Because of this “air leakage,” the refrigerant that moves from the evaporator to the condenser generates excess pressure that puts stress on the compressor, according to the suit. What is the Enhanced Customer Care Program? Consumer Reports has no financial relationship with advertisers on this site. Coronavirus live updates: Kamala Harris receives vaccine; Fauci warns pandemic will worsen; stimulus checks delayed to next week? According to the settlement website, this program will provide faster repair service, an increased number of service technicians, and additional compensation. This is same refrigerator under the name plate as the LG refrigerators but the Kenmore models are apparently not covered under the LG linear compressor settlement. Please see … Press J to jump to the feed. If you own an LG French-door or side-by-side refrigerator manufactured between Jan. 1, 2014, and Dec. 31, 2017, you might be entitled to up to $3,500 in compensation as part of a … The refrigerators at issue contain linear compressors, which were supposedly meant to make the fridges more reliable and durable. Our model is LFXST31925ST. “The settlement resolves a pending lawsuit about alleged refrigerator cooling issues,” says John Taylor, senior vice president of LG Electronics USA. If you own an LG French-door or side-by-side refrigerator manufactured between Jan. 1, 2014, and Dec. 31, 2017, you might be entitled to up to $3,500 in compensation as part of a class-action lawsuit LG settled last week. Plaintiffs allege that in LG’s refrigerators, the linear compressor and related parts are defective, causing the compressor to fail. Refrigerators have become common need for household now days. If your refrigerator seems to be running but not cooling at all, most likely LG famous linear technology compressor is shot or there is a refrigerant leak somewhere in a sealed system (compressor, evaporator, condenser). A class-action lawsuit filed against LG claims that many of the company's refrigerators only last a few years. According to Park, LG will also be sending prequalified claim forms to certain customers in its records. This is the main reason your LG refrigerator will not cool. You can file a claim by going to the settlement website and filling out a claim form. Some consumers who had this problem have reportedly been forced to “live out of coolers” or prematurely replace their fridges. Before commenting, please review our comment policy. The program will last at least three years. LG says the case has no merit, but declined to comment on the lawsuit beyond that. Consumers who own a covered model manufactured between Jan. 1, 2014, and Dec. 31, 2017. The deadline to file a claim for a past cooling issue is Jan. 11, 2021. The failure typically happens in about … On January 10th, the technician came back out to make an adjustment to the refrigerator and check on the status. "Really the entire product fails. Nothing on this site should be taken as legal advice for any individual case or situation. For details on how you can file a claim, see “How to Know If You’re Covered by the Settlement,” below. The compressor had failed. The LG Refrigerator Compressor Defect Class Action Lawsuit is Gary Sosenko, et al. Qualifying consumers can receive a minimum of $500 up to the purchase price for three or more “no-cooling events,” a minimum of $400 up to the purchase price for delayed repairs of more than 30 days, and up to $3,500 for property loss with proof. Even with the settlement, LG has allegedly continued to sell the same defective fridges despite knowing about the issue with the compressors. LG sent out 3 different technicians who gave me different reports with issues with the refrigerator the compressor, the panel and issues inside of the refrigerator. It is alleged that the compressors fail on the refrigerators within the first ten years of use. Even if the fridges are serviced, they will likely fail again within two years because LG technicians are allegedly using the same defective parts in repairs. For all the LG refrigerator owners out there, there is a class action lawsuit in Illinois for faulty compressors in LG refrigerators. So, even though their refrigerators were “fixed,” several of the plaintiffs later noticed that food was again going bad and that their fridges weren’t keeping cool. What if I own a covered model but haven’t had a problem? A class action lawsuit has been filed against LG Electronics alleging a defect is causing some of its fridges to stop cooling. Our surveys also look at refrigerator problems that arise, including compressor problems. LG French-door and side-by-side refrigerators often perform well in our lab tests, but our 2019 member survey shows that LG French-doors and side-by-sides only receive Good ratings for predicted reliability. LG Refrigerator Class Action Lawsuit Girard Sharp filed a class action lawsuit against LG on behalf of US consumers who purchased LG refrigerators equipped with linear compressors. Waited 3 months for 2 repair appointments - … the problem starts in the tubing of the evaporator, the tubing is “prone to corrosion and pitting” and that small holes can develop, official LG refrigerator compressor settlement website. September 8, 2020 – Settlement Website Is Live The class action lawsuit detailed on this page has been settled. Even people in the remote areas are using refrigerators and several electronic companies are producing and promoting refrigerators. LG refrigerators have been failing "en masse. " A class action lawsuit could help consumers get money back for repairs performed on their fridges and any food they lost because of the compressor issue. That's the allegation in a lawsuit filed against the appliance giant. In the settlement agreement (PDF), LG maintains that the refrigerators are not defective and denies any wrongdoing. +971 503245143 sales@saharahvacr.com. nomadd33, you commented about problems with the linear compressor failing on your refrigerator.If you still require assistance, LG is providing warranty labor coverage up to 5 yrs., from the date of purchase, for sealed system issues on refrigerators. LG, Samsung, Whirlpool, Onida are some of the popular brands while considering the refrigerator segment. Several lawsuits have alleged that the compressors in several LG refrigerator models are defective and fail early. After some research, Channel 3 learned that LG has recently been hit with a class-action lawsuit by a Pennsylvania firm, alleging that some of their refrigerator compressors are defective. If your refrigerator has stopped cooling but you can’t provide proof, you can still file a claim with a statement under oath and receive up to $450 for repairs and property loss. Lost some food both times. 8:19-cv-00610, in … That’s the reason for the new lawsuit – to help get compensation for those who purchased their fridges after January 2014. “Compared to other refrigerators we rate, it is, therefore, middling in terms of reliability.”. The final approval hearing is set for Dec. 15, 2020, at the U.S. District Court for the District of New Jersey. For more information on the compensation options, see the settlement website. Our 2019 survey shows that LG French-doors are an outlier for compressor problems, with 8 percent of LG French-doors in our sample having such problems, compared with 3 percent of refrigerators overall. The information on this website is for general information purposes only. Consumer Reports has no financial relationship with advertisers on this site. You can see a list of covered models with the relevant serial number ranges on the settlement website. The LG refrigerator owners are represented by Daniel C. Girard, Jordan Elias, Adam E. Polk, and Simon S. Grille of Girard Sharp LLP. Further, a lawsuit could force LG to come up with a fix for the problem. According to Amey Park, one of the lawyers representing the plaintiffs, the lawsuit alleged that almost 1.6 million LG refrigerators might stop cooling because of compressor-related problems anywhere from a few months to a few years into ownership. So the refrigerator stops cooling," said Grille. So apparently LG needs a lawsuit to force them into willingness to help their customers with problems related to defective design and/or manufacturing. Last week, LG settled a class-action lawsuit alleging its refrigerators stopped cooling due to compressor-related problems. The original design of the ice maker tray pinched the ice tray's tubing, wiring insulation, and eventually broke the wire, causing the ice maker not to work. If you own an LG French-door or side-by-side refrigerator manufactured between Jan. 1, 2014, and Dec. 31, 2017, you might be entitled to up to $3,500 in compensation as part of a class-action lawsuit LG settled last week. v. LG Electronics USA Inc., Case No. Copyright © 2020, Consumer Reports, Inc. Like us on Facebook to see similar stories. For example, one lawsuit says the average refrigerator is supposed to last 13 years, but LG refrigerators frequently fail within 3 years. The class action lawsuit against LG features several of the “thousands of complaints” about the refrigerators failing. July 9, 2019 Last Updated on September 9, 2020. There’s currently a class action lawsuit filed in an Illinois federal court against LG over faulty refrigerator compressors. In this video we will show you how to replace the compressor in an LG refrigerator. 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